Titan Fitness is, in my opinion, a great company to purchase fitness equipment from. I have only had one bad experience, which the company worked quickly to somewhat rectify. I love their prices, which are for the most part lower than some of the other "big" brands even though the quality seems to be most times on par with those same companies. What I do miss is the loyalty points. It was nice too know that there was an incentive to buying with Titan. Overall though, I am a happy camper. Slowly but surely I am outfitting my home gym with the quality equipment I need.