This is the second squat rack that I have gotten from Titan and the second one that has had major issues with the product.
This current Titan series rack had very poor laser cut holes for the attachments that would damage equipment and bad paint chips on the post feet.
The replacement came and they too have bad paint chips on the feet. Both of them.
I have a long chain going with customer support and I don't feel that a $90 rebate on what I spent over $1,500 on and then having me return the damaged post is a pain in the ass for me.
I will not be buying any more large machines from Titan.
I have 2 racks now, a lat pull V2 and several bars and I would think that as a good "client" not customer that this would be handled better. Or at least sent me post that where not also damaged.
1 year ago
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