I spent two months trying to get issues resolved with the finance department and the entire thing was a giant waste of my time and money. I won’t say it’s been the worst experience of my life but I will say it was bad. The good parts were that I actually got ahold of people, I did eventually get all my money refunded and didn’t get stuck with a massive bill from shipping it back and forth to get the issue resolved. However trying to get the actual refund took the remainder of that time up and me calling ever day to get the issue resolved. The issue was that I canceled the order before it shipped and Titan fitness still shipped part of it. Once I canceled the order though the entire thing should have been paid to bread financial. However for whatever reason no one would refund the initial payment to bread and because of that I got charged an extra $250 from accounting for the things that were shipped to me. Then trying to get that refunded was like pulling teeth. No one ever looked into refunding the full amount back to them and kept saying it’s been done. It wasn’t until I finally proved after multiple emails that the issue hadn’t been resolved that it was taken seriously and after two months of constant discussion with Titan fitness over it I finally got my refund. The equipment itself I did end up ordering before this debacle happened however is great. It’s exactly what I wanted and is as advertised. I will use the equipment for a long time hopefully but I will not be buying anything else from Titan fitness unless I cannot find it elsewhere.