This was my first time ordering from Titan Fitness, and did not have a good experience. My item was lost in transit. The replacement item arrived in horrible shape. The box it was packed in had large holes on each end, as well as many holes on one side. The item itself (a tri-bar) had clearly fallen out of the box at some point because the ends of the bar were all banged up and had marks on them. This was a gift for my husband and I felt horrible that it arrived in such a condition. Titan offered to send another replacement, but I did not accept that offer because I was not confident that the item would arrive in any better condition. I understand that the fault is with UPS in how the package was handled, but it is still frustrating and makes me not want to order items from Titan in the future.