I want to preface this by stating I have never written a bad review (or any review) in my life. I’ve been so amazed by the incompetency of the delivery company I had to say something to at least let others consider my message before buying. I ordered a Functional Trainer almost a month ago and it has been a nightmare dealing with SAIA. They claim they cannot deliver my package because they cannot get a truck to my house. I live in a large housing development that often has furniture delivered, full size trucks carrying lumber to build new houses, etc. I certainly do not live in a remote or inaccessible area. When I was first contacted a few weeks ago, it was the delivery driver looking on Google Earth and guessing he wasn’t going to be able to get the truck to my house. Then they went on a communication hiatus for 2 weeks and kept changing the delivery date. They seemed aghast that I was unable to meet them somewhere to “pick-up” an 800lb package. I suppose if I had the superhuman strength to heave an 800lb package I probably wouldn’t get much use out of machine that only offers 400lbs of resistance (200lbs if you factor in the cable ratio). I still do not know whether I will receive the Functional Trainer. The only thing I do know is that housing developments and SAIA must be sworn enemies.