I wasn't thrilled with the products I ordered being back-ordered, but I understood. However, I can't get over the poor manufacturing processes and bad customer service. First off, one of the 2 products I ordered was missing manufacturer-installed parts. That means the parts are NOT on the parts list and I wouldn't have even known the parts were missing if I hadn't ordered 2 of the exact same product. I feel sorry for the person that has the same experience but only orders 1 and ends up with a fully-assembled product that doesn't work right... and they won't know why because they received all of the parts listed in the manual and assembled them all correctly. Secondly, many of the thick metal posts that hold pulleys were so badly bent that I had to use a crowbar to get them far enough apart to fit a pulley in. To be clear, this isn't damage from the company that shipped the box. This was simply terrible manufacturing. A crowbar should never be needed to assemble a fitness product. Finally, customer service is terrible. Not only did I have to ask the same questions repeatedly to get an answer, but the tone of the associate was not at all friendly, and even bordered on threatening by sending me a bunch of legal jargon about failure to comply with Titan's request, despite the fact that I had already complied with every one of Titan's requests. Just an all-around terrible experience.