my bench arrived missing a bolt, and the rubber stop that screws into the base wont thread in, its either cross threaded or drilled incorrectly. titan customer service is beyond horrible-i have been on hold 5 times for over 20 minutes and never spoke to a person, i have emailed 4 times with just a response that the issue has been updated ? i have texted the company 2 times without a response. i finally got through on the phone only to be told i now have to submit a video showing the defective bench. this was backordered and now it its backordered again. i paid for the bench 11/11/2023 and will not have a new one until at least 1/15/2024,,,look elsewhere