Each of my purchases with Titan has come back with a manufacturers defective item in it. Customer service has been good about getting everything right, however, it’s disappointing that I have to go through this process. I’m still waiting on replacement parts that I can use the floor GHD. I sent pictures and video in my original submission. I don’t believe the representative looked at them before asking me initial questions. I had to redirect him back to the submitted pictures and video before they sent out the replacement part. It was finally acknowledged that a replacement part needs to be sent out but it’s yet to go out.