My product took a while to arrive. It kept saying it was out for delivery, and then it would never arrive. Then it arrived with the box, severely damaged and missing a bolt and the product was scratched in several places and looks like a used product. And frustrating to get to anyone from customer service because then you send in a request then it says oh I’m sorry I need to send it to a different department so that’ll take another 2 to 3 days to talk to somebody then you talk to somebody and then they say oh we need pictures I said well I already sent some pictures well OK, can you resubmit it all right then you resubmit it and then it Takes another 2 to 3 days and then they’re like oh we didn’t get the pictures so I still don’t have my sled put together and still missing my bolt!