horrible experience... shipping was fast, I received the bike but it came broken and made a very very loud sound...I reached out to titan with a video of the bike and sound , they acknowledged that it was broken. The two options I was given was to keep the bike with a 10% discount refund or to try and fix the problem myself. I let them know that the bike was too loud for me to use at home and that did not feel comfortable trying to fix the bike myself, they emailed me back and told me since I don’t want to keep the bike that was sent broken, that my only option was to return the bike for a full refund. I emailed them back and asked why I was not able to just get the bike exchanged for a non-broken bike. they emailed me back that they don’t exchange items of different types even though they only sell one type of fan bike, which was very confusing . I’m in the process of mailing the bike back to Titan for full refund but I’m very frustrated that they won’t just exchange the broken bike that they sent me for a bike that works. Now I will have to get my own box that will fit the bike and all the parts and buy bubble wrap myself so I could ship it out.