***DO NOT BUY PRODUCTS FROM TITAN*** Received the product - Back Hyperextension V2. Set everything up to see that the frame is cracked from the top of the pad insert to the base that rests on the connecting floor piece. This specific piece supports all body weight. Made a claim to have the product returned and refund my money back. It had been within a week of receiving the product. I was told that because I did not purchase shipping insurance they would not refund me my money because the box looked damaged. They would however take the product back and issue a one time replacement product. This product is defective, what if it happens again. I have all original packaging and the product has not been used and can’t be used as it’s a safety issue. This product is supposed to support the weight of 650lbs as advertised; however, according to their analysis it’s the shippings fault that the steel frame split. Beware of the return policy as well, customers are responsible for paying full shipping cost for returning the item along with a 20% restocking fee that will be deducted from the customers refund. I have never had quality issues like this with any other workout equipment I have purchased. The difference is those products were purchased from reputable high end manufacturers who actually make proper workout machines. Don’t waste your time, look elsewhere.