I ordered scratch and dent jammer arms. I knew they would be scratched/scraped but they came quite heavily damaged and missing pins to attach them to my rack. At the time I purchased them they were literally less than a $20 difference from the sale price on non scratch and dent. My general experience with factory blends or scratch and dent with most manufacturers is quite good. This wasn't and I was hoping I could get some pins and possibly a discount considering for the $15 difference between the regular priced ones the value was significantly less. When I called in the customer service rep was not helpful told me no exception could be made and would do nothing. I was very polite he was unwilling to do anything. It sounded like he was in a calling center and English was his second language. He was completely unsympathetic to my circumstance. I asked to speak to a supervisor he said he would put my name in for a call back that I should receive the next day. No one has ever called me back. My experience with Titan has generally been quite good with the exception of this one. Very disappointing.