I have ordered several pieces of equipment in the past couple years. Overall I am happy HOWEVER recently with a Cable Crossover machine it was choppy and I reached out to customer service. I was told to send a video-I did, I was told take photos with a level I did. The photos showed out of level and there was no feedback on the photos just the final suggestion to use a silicone based lubricant- which did work. I also ordered a seated fly machine which exactly like the crossover machine the on- line instructions are HORRIBLE- I had to guess and compare finished product photos and it seems to be working correctly. Repeated poor reviews on this topic. The quality on this equipment is well worth the money just prepare for some frustration if you order any machines.