Recently ordered & received my first purchase from Titan. The ordering process was great, the product tracking during shipping was great. Then I received my "scratch & dent" item in a very loosely packed box which is likely where the scratches & dents and small tear in the fabric backing came from. The box was clanking around and the taped seams were barely holding the box together and contained big gaps were I suppose that the hardware needed to assemble this item was lost in shipping. No big deal, right? The main components for the utility bench appear to be very well engineered with heavy duty construction. After speaking to 2 different Titan staff/support (both were very nice/professional on the phone. Their message to me, however, was and continues to be, totally unacceptable!!! They told me that they could not do anything for me to send the parts necessary to connect the pieces of the bench and told me I'd need to acquire the hardware on my own to assemble the bench. I told them that I am OK with the scratches, dents, and small tear in the fabric covering back of bench, but I was not OK or aware that the parts/hardware would be missing. I did have to drag the 5 pieces to my local Lowes where with the help of their employee was able to purchase hardware to put the pieces together. The Lowes employees could hardly believe my story and Titan's reply regarding the missing hardware. Needless to say, I have no plans to purchase from Titan in the future (not because of the quality of the product) but because Titan has totally missed an opportunity to succeed. I also requested to speak to a manager/supervisor (on both of my calls to support) and that request was sadly and conveniently dismissed. I was told a supervisor sent me an email (which I never received, even after checking my "spam folder"). This concludes my shockingly disappointing experience with Titan.