I received an email regarding a great sale opportunity for the exact piece of equipment that I had been wanting. Unfortunately, I tried many times to make the purchase to save $300 by a selected date. I tried countless times to complete the purchase transaction on the website. However, the website was experiencing problems and could not complete the transaction over the weekend. I was finally able to make the purchase, but it was hours past the expiration time of the sale. I kindly asked Customer Service to consider the issue and refund the difference of $300. I was never able to speak with an actual management/decision-maker. I was only able to reach someone who conveyed the message that there would be no credit given. The agent was looking to refund me the purchase and have me return the item. I never even asked to do so. It seems counterproductive to lose money on the shipping cost of something that weighs hundreds of pounds, yet not provide the $300 credit which would cost the company less money and make the customer much happier. Up until this time I was very pleased with Titan. I also experienced assembly issues. I called and was asked to send a video. It has now been several days with no response. At this point, I would reconsider additional purchases.