The item I ordered was marked as returned by sender which was not accurate as it never arrived here. This is a business that is open all the time with people always available to receive packages. When I contacted the company, I was told to fill out an insurance form and claim it was stolen despite that the tracking showed it was back in your warehouse. I questioned this and was told it was okay to do it. I did not feel comfortable with this and called back to explain I wanted the product I paid for and was not will to report it stolen. That customer service rep got my item delivered successfully. This of course significantly delayed my delivery, required additional time and communication and I did not end up with good feelings about doing future business. I have not had enough time to review the actual product but have liked the quality of other Titan products in the past so this experience is unfortunate.