Decent product, horrible customer service and follow through. The Titan product seems quality, however the logistics, communication, and service is lacking. I recieved no shipment tracking information for a large order. Trucks just randomly showed up. Worse, a piece was missing in the shipment, and I had no idea since Titan didn't send any tracking as to what I should expect with each order. There are other issues as well. The assembly instructions are horrible, the bolt down rack doesn't include bolts, and the assembly information in the boxes often tells you to go to a dead webpage. Titan needs to get their game together.