I’ve purchased thousands of dollars of titan equipment for my home gym. Up until this point, customer service has been adequate, and quality of goods has been solid. I purchased a set of plate loaded dumbells that had been on back order for a very long time. Arrived at my door in damaged packages. Fortunately, only missing one piece (the threaded collar to physically hold the plates on). Without this piece, the dumbells are basically useless as you can only use one at a time. I paid specifically for “no questions asked” insurance on this order, yet after several attempts to get a simple replacement part sent out? No response. Product was plenty adequate for the price, but customer service was not. I’ll never purchase another piece of titan equipment knowing they won’t stand behind something I paid for.