I am very happy with the equipment I received from you. However, I had a customer service situation that causes me concerns for something in the future. I ordered a weight bench. The box came with a hole in it, and three pieces of hardware were missing: two bolts and a washer. I called your customer support and was told I'd have to file an insurance claim. I did and was told they'd contact Titan and get back to me. I ended up buying the bolts at a local hardware store. Based on this experience, if I hadn't been able to find these locally, I am afraid this process would have taken a long time with you. I can understand using insurance if the bench had been destroyed. I wanted my bench put together and I didn't want to have to wait on it. The T-2 squat rack and bar orders were perfect, and I'm very happy with them.