Customer service is excellent. The product is of poor quality. I purchased a Titan Fitness 34" Olympic Triceps bar. The bar is solid and has good knurling for grip. The welds for all the parts are horrible. Then someone attempted to clean things up with a grinder and made a mess of the bar. The barbell ends that hold the plates have issues of their own. One was wobbling and sloppy and the other was too tight that it wouldn't rotate. I contacted customer service and explained the issues and sent pictures. I was promptly sent another bar. The quality is no better. In fact, the barbell ends are both sloppy on bar two. I have been training for many years and have not seen such poor quality unless equipment was home made. Spend $20-30 more and get a better quality bar - I wish I would have. Better yet, buy Rogue products. They are an investment in your health and fitness.