Ordered the Tall Lat pulldown attachment for my T2 rack. It arrived with a guide rod broken. I’ve emailed several times with only 1 response asking a question I had already stated in my claim. I also called and was told the rep is working on it. What’s to work on? It arrived broken, replace it. Simple. I sent pics, they can see it. Over a week later, still no response, still haven’t sent me a replacement. So I have a $300 item sitting on my floor unusable and Titan doesn’t care.
11 months ago
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