I've had a very poor experience with Titan. I ordered a few different things, one item came damaged with paint chipped away. The main item I had ordered is the X-3 series rack. The item was shipped in 4 different packages with 4 different tracking numbers. Only 3/4 of my rack arrived. The 4th is now missing, after calling both FedEx and Titan, neither want to accept responsibility. Titan said they will send the replacements, but have to wait until they receive their missing product back. I'm heading into 3 weeks before I receive my product and Titan has offered nothing to remedy the situation. For the time being I have a metal scrapyard in my garage. From what I actually received that is functional the quality is good and the items were sent out quickly from the time I ordered.