With regards to Titan Fitness' Customer Service practices & proceedures ... Farming out your customer service to an overseas company will certainly drive your customers back to Rogue Fitness, REP Fitness, Fringe Sport, Prime, ect ... & every other fitness company that has customer reps in & from the USA, to speak with it's customers & address their concerns ... When a customer service situation does come up, saving a little money on a product with Titan does not make up for lousy treatment of your customers from an overseas operation ................................... Nor do we / most want to wait on a "Call Back" to speak to someone .....