Product is great! Shipping is abysmal. The package showed up with minimal packaging. 50 lbs of powder coated, loose, metal bits were left clanking around a large box. Powder coating was scratched and heavier items pierced the box resulting in even more scratching. When the package arrived, one of the washers from an assembly had fallen out of the box. When contacting support, they claimed "We make sure items are packaged securely" which is not true. Then they stated "I see that you opted out of the shipping insurance that covers instances like this". If I would have known that recieving a "new" product would have involved back and forth through a shipping insurance agency, I wouldn't have pruchased the product. TitanFitness shipping department needs to get their act together and quit scamming customers and shipping carriers.