Website was easy to navigate. item shipped quickly but was delayed after shipped. something to do with a damaged label. no update until the day is was getting delivered. once delivered I couldn't find it. referenced the fedex picture and it was in my neighbors back yard. Just on the ground. halfway between the porch and street. when I went to retrieve it the box was completely torn apart and the item had chipped paint like it had either been returned then resold or dropped during shipping. item itself is exactly what I ordered and worth the money. maybe titan's fault, maybe fedex. not sure. but not happy with that result especially the paint damage