My husband ordered a leg extension and leg curl attachment for my titan rack for my birthday. The item didn’t arrive on time so my husband rushed out to find a similar product so I would have a birthday present. He called Titan customer service and was told we had to pay shipping and a 20% restock fee. Because shipping would have cost over $300 dollars we hand delivered the product completely unopened within the return window and were told we would still have to pay the 20% restock fee, which we understood. After returning it my husband was informed that they were only going to refund $109.82 when the products total price was $611.83. If you do the math this is completely incorrect. The customer service has been rude and completely unhelpful. We did everything we were told to do and they are not honoring their return policy at all!!! Buyers beware this company is a joke. We literally drove from Fort Worth, Texas area to Memphis, TN…that is 535 miles and over 8 hours of driving.