Poor Packaging, Parts Missing & Big hole in Box
Another damaged product rec'd from Titan. Metal parts inside the box not even bubblewrapped or protected just left free to bounce around with a single piece of bubble wrap laid on top of all the parts. Box had a big hole in it n ofcourse parts missing. I know UPS doesn't take much care of transporting boxes. Luckily I had route insurance and got refunded my purchase price by a 3rd party I guess. Titan took no responsibility for the poor packaging they did and just referred me to file a claim with Route. This was main reason for damage n missing parts. I only attached a few pics of the damage. I should of known better from past experiences but never again. Buyer beware you will have to deal with customer service I was on hold for almost 30 mins n got an agent I could hardly understand. Transferred me to Product support and told to contact a 3rd party, Route to file a claim. Never use to be like this BS in the past with Titan!!!
11 months ago
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