There are businesses that value customer relationships and business that just value the mighty dollar. Titan Fitness values the mighty dollar. I saw there was a 15% off coupon for first time purchases, which was the reason I ultimately made my first purchase. With the discount the price of the equipment was competitive with other brands I was shopping. I made the purchase but forgot to include the code at checkout and I completed the purchase. As soon as I realized this I contacted support and let them know that I missed this at checkout and Ga e them a coupon code which they could have easily applied, offered a credit and I would have raved about their service. Instead, they responded with its their policy this has to be done before the purchase and its my fault so there's nothing they are willing to do about it. I stead they offered for me to return the unopened sets, pay for shipping and they would happily take them back for a 20% restocking fee. This company and their employees unfortunately llack a moral compass and don't understand the value of a customer. I have an entire gym I still need to purchase that I'm happy to find another vendor for. The funny thing is most of what they sell is highly commoditized, meaning I can get them almost anywhere. The only real value they can offer is price and service. You failed at both Titan Fitness. Pleasure not doing future business with you.