I bought a scratch and dent item. I understood it was not returnable and may be missing parts, however, this item was missing several parts and after being told Titan does not have any of the missing hardware in stock, I purchased it at a local big box store. I have spent significantly more trying to make this box of junk work than what I would have spent on a new item. Titan could have easily inventoried the returned item and stated what was missing, but instead chose to pass off the loss on a bad return to their customer. I have zero trust in Titan fitness going forward and will not purchase from them again.