The hardware part numbers between the hardware packets and the online assembly instructions didn’t always match. I wasted too much time trying to research the differences and the correct hardware part number to use. I made an assumption on which carriage bolts to use in different steps in assembly, and am reasonably sure I got it correct. I’m not sure if it was the manufacturer or Titan that messed up the hardware numbers in the hardware pack (though most did match), but Titan should have been up to date matching instructions to hardware as part of the QA process. If not for this time wasting annoyance, I would have rated it 5 stars. Titan’s survey is poor and needs improvement. While my rating for speed of delivery was very fast, the website shows from as expected to between as expected to very fast. Fix it, it should be only very fast for me. I hope Titan doesn’t rely on these survey responses for business decisions or marketing. The website shopping experience is similarly messed up .
9 months ago
Titan Fitness has a
4.5
average rating
from
27,767
reviews