I have bought a lot of products from Titan over the year. Including but not limited to: T3 power rack, deadlift platform, 2 Olympic barbells, various rubber plates, plate holders, dumbell rack, etc. My most recent purchase was an attachment to my T3 rack, which was for lat pull downs. The assembly was horrible. The manual was really difficult to read and I ended up hurting one of the cables that came with it. I contacted Titan customer service and complained about the manual, and how because of the poor layout/design of the manual I caused damage. They refused to send me a new cable as replacement (they cost $30 and I've spent thousands with them). They also stated that: "The manual does a good job of instructing on where the cables should be routed, as it would have been changed or updated to do so if it did not already." You can clearly see how many people have issues with their manuals and they clearly don't listen to their customers. Most of the products I have bought with Titan have been great quality, besides a bench that became unstable. Their customer service regarding the bench issue was simular to the lat pull down, imagine that. Titan would have been 4 stars if it wouldn't have been for their lack of customer service and poor manuals. Going forward, I may have to dish out more money to go with a different company unless their 'policies' or customer service changed. As of right now, I do NOT recommend Titan.