After already spending at least $5000 with Titan, I received the worst customer service from any company in my life. It was their screw up and it took them almost 2 weeks to figure it out. I was told I could return the product for a refund. Keep in mind this was a couple hundred pounds and pieces up to 91" in length. I asked them if they could send me boxes to help me since this was their mistake They said they don't do that and told me that I should drive around to different businesses and ask for free boxes. I was asked how they could make this better. Since I already had the $500 equipment that wasn't compatible with my current equipment I asked that instead of me shipping all of it back, I keep it since its not even in new condition now for them to resell it, and they sell me the equipment it's compatible with at a good discount. I was told all they could.give me was 10% off. Which, when you go to their website, they give to everyone already. I was upset and dumbfounded. My customer service person was just horrible. There is no way they should be dealing with customers.