I've ordered quite a bit from Titan over the last year or so. My wife and I have a garage gym and have been buying equipment slowly as we add things to the space. We've had both good and bad experiences but ultimately I have been pleased with Titan and will continue to order equipment from them. Typically their customer service is pretty good about working with you to make sure you're taken care of. I had one product quality issue that couldn't be resolved unfortunately, but ultimately the issues with the product don't have any affect on the equipment's effectiveness so I got over it lol. The pricing and free shipping can't be beat, but be sure to do your research depending on the piece of equipment you're ordering.