Hello, My name is Matthew Schoonewolff. This is my first time purchasing from Titan. I had purchased a T-3 Rack 24" by 91". One of the uprights shipped to me was sticking out of one of the boxes and the paint on the end was scraped off because of it. I'm upset at the fact that I paid full price for this rack and one of the components comes to me already damaged and worn. The paint and metal was scraped clean off and the part of the upright sticking out suffered damage from being hit by other items during transit. As of the past week since recieving this I've been going back and forth with customer service trying to get a replacement. If they want the damaged upright sent back, I have no problem with that, but I refuse to have to pay for return shipping and label due to an issue that is the fault of TITAN.