After completing almost the entire assembly process, we realized that some of the parts arrived damaged. The most notable being that the seat was torn along with a few rust spots. When I contacted Titan for a replacement seat, then gave me the options of a 10% discount or disassembling and returning the bench for a replacement. This has been an extremely cumbersome process and it doesn’t seem like there is a lot of effort going into resolving the issue. While the bench itself seems stable, I would not want to purchase from this company again.
6 months ago
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