Extremely disappointed in Titans customer service especially from a company I have used for years for gym equipment. Put a cancel request in the next business day as the product I ordered was not going to work and already put a second order with Titan for the right product. After a day of waiting for a response I was finally told that they were too late in putting the cancel request in and that the product shipped before they could cancel the order. I was told to just deny the delivery which I could not do due to being at work. After contacting Titan again I was told I was going to have to return it on my own dime. The shipping company told me that it was going to be $350+ to ship it back which is as much as I paid for my order. When I called again to see if there was a solution the customer service rep hung up on me. Needless to say I will no longer be buying anything from Titan or recommending Titan to anyone I know.