I definitely do not recommend. My husband ordered a bench and it was delivered with missing pieces. He called to have those pieces sent, an order was placed for those pieces (nuts, bolts, washers) but never received. He called and spoke to the most rude, unprofessional woman who proceeded to tell him it was backordered (yet he never received an email or phone call) (and how are nuts, bolts, washers on backorder???) and then had the audacity to ask if he’d go to a hardware store to purchase the missing pieces himself. At that point he requested a refund and the rep told him he would have to ship it all back. At this point, this has been going on for weeks; we don’t have the box anymore. So now my husband has been inconvenienced with time, money and now has to find a box big enough to ship the bench back. I was told there was no manager available to take my call, when I called in. How convenient! The rep wouldn’t let me speak and insisted on interrupting me instead of just listening to my concerns. Absolutely infuriating. I will be posting this over social media to warn other consumers so they don’t make the same mistake we did in ordering from this fraudulent company. Horrible customer service, very rude and they don’t care about their customers.
6 years ago
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