I wish I would have read these reviews before purchasing. I had an extremely similar experience to many others. The order took over a month just to ship, customer service literally said, "I'll try to get info on your shipment in 1-2 days" and I never heard back from them. After making 2 more customer service tickets requesting support, They reshipped my order. Once the items arrived, I'm missing components. two types of Bolts and lock nuts. it also doesn't come with any manual or instructions, yes I can assemble items without it. But is that what you are paying for? No, especially since some people may prefer to follow the instructions. The "link" to follow to find the manual online doesn't work, it goes to a 404 error everytime, upon googling it further several others have had this same issue. I give up trying to work with their customer service at this point. I'm going to the hardware store to get the missing components and build this out. I spent way too much, getting too much, to have this kind of experience. I am going Rogue fitness all the way after this. Titan's service and this entire experience has been horrendous.