The worst part: I ordered a Titan Fitness Wall V3 on April 6, 2020. The website indicated it was on backorder and would be shipped on April 21st which it was not. I sent an email around May 6th via their website and never got a response. I obtained a direct email address and sent another message on May 11th, indicating it was the 2nd message, that they took my money and where's my product. Within 2 hours I received a message the product had been shipped. The OK part: For the price, I pulled the trigger and purchased it. Then I read a bunch of nightmare reviews about parts not fitting and quality issues and thought about canceling my order. I watched a bunch of Youtube videos and lowered my expectations and decided to risk it. I'm kinda handy and could make it work if I wanted. When I received it I inspected it and it was a mish-mash of mostly acceptable parts. There were some gouges and scrapes on the bigger parts as if it had been returned. The best part: I got LUCKY! I got a good one... as in all the parts fit and nothing was missing. I tested each part out of the box before assembly. After about 5 minutes with my Dremmel sanding one of gliding parts, it was perfectly smooth and super quiet! Super easy to assemble. Out of 13 pulleys, I had to spray lubricant on 5 of them just as a precaution. 3 stars because they failed to ship in a reasonable time and the minor damage to the black paint. I would recommend purchasing this ONLY if you are handy. It's not perfect out of the box, but you can easily make it perfect.