I purchased the Single Leg Squat Roller that was on back order and when I was almost completed with putting it together, I realized that an intricate piece of the apparatus was manufactured incorrectly. Item #E ‘Foam Tube’ was too long by a little over 1/2 of an inch- there is a little play left to right where this piece inserts into, (#D Adjustable Frame) but not that much. I figured I had two options- 1.) send the whole thing back or, 2.) grab a hacksaw and cut it myself. I went with option two- took of what I needed, made it fit and it works perfectly. I called customer service and explained the issue and requested they give me some form of a credit; they came back and suggested $8! What as joke. I told the Customer Service rep, (TIN) that $8 wasn’t acceptable, the equipment evidently didn't go through any form of quality control before been sent not to mention my time in having to cut it in the first place. I provided multiple pictures- I was told I would be notified when my pictures were received by the Customer Service agent, (TIN) and her Managers would re-address, no response as yet?? I left a review on their website specifically for the ‘Single Leg Squat Roller’ and they REMOVED it, that 100% leads me to believe that the reviews on their site are tainted for sure. Bottom line is that they are definitely not the only game on the web!