I ordered and waiting over six weeks for a pair pf dumbbells only to have one lost by the shipping company. When I contacted Titan I was told that the manufacturer (China) was not producing them at this time and that they would not be able to send me a replacement. I asked for an immediate credit as I didn’t not feel that I should have to wait another week+ for my single dumbbell to be returned to their facility. In good fair I paid in full and waited six weeks and did not receive what I paid for. Their customer service was not helpful and ignored my request. I’ve spent thousands of dollars this year on equipment purchased from Titan and will never purchase anything from them again. They were willing to lose me as a customer over a 52.00 dumbbell. That should give you a good idea of how they value their customer base.