Still no refund from Titan after 10 weeks, even after multiple emails and phone calls with Titan! Don't buy from Titan unless you fully intend on keeping the equipment, and pay extra close attention to the website product description. I recommend calling Titan before any purchase to clarify any questions. I purchased an X3 rack 24 inch extension, the assemble holes on the extension upright did not line up with the X3 rack. I then discovered after calling Titan this extensions kit is for the X3 bolt down only and not the X3 flatfoot. There are other companies to do business with, there goes all the saving from purchasing from Titan. Shop around!