No idea about customer rights. Waited for over a year to only be told they had sent the item, but kept no records of dispatch. It’s the responsibility of any retailer to supply the order. Not fob the customer off on a lie. The sellers responsibility to follow up with the courier to investigate a missing parcel. Not say ‘well we sent it and will not refund you’. Utter awful attitude. No idea how this company exists with service like this. The images show their poor attitude and generic response. My purchase was with toqren, not their suppliers. Who cares about their supplier chain. It’s their job to ensure they can maintain accurate shipping records and details of their so called ‘update’ which never materialised.