“Firstly i must say, they are very responsive at taking your money. I placed an order around midnight and Adrian (the owner) managed to personally respond very rapidly, sending me a custom email with custom shipping costs.
The items were paid for moments after the request was made, and then the trouble begins.
First, they dont stock items that they list nor do they regularly check the availability of them, as one my items had been discontinued. Adrian explains and offers to replace my item with something he says is similar, but is in stock. My other items had to be ordered in by them. A week to two weeks later I receive my delivery and the item he has replaced it with is not anything like we discussed or I had ordered.
Upon trying to return the item I'm greeted with great difficulty, they first try to persuade me to keep it, telling me it's better than what I ordered. Then when I persist in asking for a return address they tell me they are in no rush to receive it and it's not priority. A week after chasing this up, being given excuse after excuse I finally get a return address. They requested the item is insured when returned, but later refuse to cover shiping costs.
Once they receive the item, I'm told they they can actually possibly source what I was after. A week to 2 weeks goes by and i ask for an update I'm met with more rude remarks from "it's now 5:56 it to late to deal with you" and "its 8:59 we arent open until 9:00" and "I need to get a hobbie" and "it's not like you need this part, your cars not off the road" to "the manager who deals with this is away" which over the course of the past 2 months have become very familiar responses.
I ask for a full refund, which at first refused by them as their manager who is away (again) is now having my part specially manufactured apprently. I asked for the cost of this and am met by silence and no response, after a few days i ask and am met by the usual arrogance with regards to how unimportant I am, before they issue a refund less my return shipping costs which I am now chasing.