Torqen Reviews

"No idea about customer rights. Waited for over a year to only be told they had sent the item, but kept no records of dispatch. It\u2019s the responsibility of any retailer to supply the order. Not fob the customer off on a lie. The sellers responsibility to follow up with the courier to investigate a missing parcel. Not say \u2018well we sent it and will not refund you\u2019. Utter awful attitude. No idea how this company exists with service like this.\r\nThe images show their poor attitude and generic response. My purchase was with toqren, not their suppliers. Who cares about their supplier chain. It\u2019s their job to ensure they can maintain accurate shipping records and details of their so called \u2018update\u2019 which never materialised."

"No idea about customer rights. Waited for over a year to only be told they had sent the item, but kept no records of dispatch. It\u2019s the responsibility of any retailer to supply the order. Not fob the customer off on a lie. The sellers responsibility to follow up with the courier to investigate a missing parcel. Not say \u2018well we sent it and will not refund you\u2019. Utter awful attitude. No idea how this company exists with service like this.\r\nThe images show their poor attitude and generic response. My purchase was with toqren, not their suppliers. Who cares about their supplier chain. It\u2019s their job to ensure they can maintain accurate shipping records and details of their so called \u2018update\u2019 which never materialised."

"Where to start... Order made in March, I received my package on August 05, 5 months later!!! And it does not stop there, to receive the package I had to contact UPS because they did not have the invoice to clear the shipment. Cherry on the cake, I open the package and an item for which I paid taxes is missing. I contact Torqen, they tell me ok we will refund you, but to date still nothing... They are scammers and liars I really advise against ordering on this site. I will keep fighting until I get my refund."