If there is a ZERO RATING, I would give it to TRAVELOKA!!! I can’t imagine how a company like this continue offering their services to the public when they can’t even resolve issues like the REFUND to clients!!! We are so stressed because of Traveloka. It’s been more than a year and they haven’t given us the refund for our cancelled flight booked year 2020! Imagine! WE WILL FILE A FORMAL COMPLAINT AGAINST THEM!! We will not let this go!! You are fooling people Traveloka! You should not be offering people services when you are not even attending to your customers’ refund request! It’s the airline that cancelled our flight, hence, you should refund our money!!!