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Traveloka Reviews

3.5 Rating 426 Reviews
61 %
of reviewers recommend Traveloka
3.5
Based on 426 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Next Day
On-time Delivery
Greater than 90%
Accurate And Undamaged Orders
Greater than 69%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
3.7 out of 5
Returns & Refunds
Refunds Process
Difficult
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Traveloka 1 star review on 15th July 2025
StaceyJoseph
Traveloka 1 star review on 19th May 2025
Anonymous
Traveloka 1 star review on 14th January 2025
Anonymous
Traveloka 1 star review on 2nd December 2024
Anonymous
Traveloka 1 star review on 2nd December 2024
Anonymous
Traveloka 1 star review on 1st October 2024
Chris
Traveloka 5 star review on 4th September 2024
Maura Sinambela
32
Anonymous
Anonymous  // 01/01/2019
CS sucks. Can't accommodate requests
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Posted 4 days ago
Friendly, excellent service
Traveloka 1 star review on 15th July 2025
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Posted 4 days ago
The company is very unreliable, selling tickets that don’t even exist. The flight booking disappeared a couple of hours before the flight. No one informed or notified us. I wouldn’t recommend anyone to buy from here – it’s a scam. There is no support to help with anything. At least they refunded the money after a week.
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Posted 5 days ago
Hello, can someone please explain why I was charged twice for rescheduling my hotel stay on Traveloka? I followed the process, and your platform confirmed that rescheduling is allowed if the hotel permits it which they did. But instead of adjusting my original booking, you charged me for a whole extra night and now refuse to refund the duplicate charge. I’ve been waiting for a resolution for days and all I get are vague replies. This is incredibly unfair and feels like I’m being penalized for something that should have been simple. Please return my money. This isn’t just poor customer service it’s unethical.
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Posted 1 week ago
They list one price, and when you go to pay, they jack it up to more than double.
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Posted 1 week ago
很差,我定了一个房间,入住,前天我女儿住院,我打去酒店酒店工作人员说可以换时间,她叫我去给travels services department 叫他们的工作人员打给酒店,我已给酒店的工作人员姓名可是他们没有做
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Posted 3 weeks ago
My reservation is booked under your Traveloka website with free cancelation before June 9,2025. My check in date is June with booking ID: 1255697580. I have been trying to cancel my booking but it seems like I am just taken around the block
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Posted 1 month ago
Traveloka Overcharged Me Nearly Triple the Advertised Flight Price: I am writing to formally express my deep dissatisfaction with my recent experience using the Traveloka platform. When I booked a flight from Padang (Indonesia) to Coimbatore (India) with a stopover in Singapore, the advertised price shown on the Traveloka website was USD 165. However, upon payment, not only was I charged in an unexpected currency (Malaysian Ringgit or Thai Baht, instead of USD), but the amount charged was nearly three times higher — over USD 500. I immediately contacted Traveloka to request an explanation and a refund for the excessive amount charged. Unfortunately, my refund request was denied. Their only response was that flight prices are volatile, which I understand — to a certain extent. However, I must stress that no legitimate fluctuation in airfare should result in a 300% increase from the initially displayed price. This is neither reasonable nor acceptable. I feel cheated, misled, and financially harmed by Traveloka. What was shown to me was one price, and what was ultimately charged was far more — with no clear or fair explanation. This experience has caused me significant stress and financial damage. I request a full and fair investigation of this matter, a refund of the overcharged amount, and transparency from Traveloka to ensure no other customer goes through the same experience. Sincerely, Fernando Sciamarelli
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Posted 1 month ago
I rarely leave negative reviews, but my recent experience with this travel agency has left me deeply disappointed and frustrated. I’m writing this review to share an extremely distressing experience I had with Traveloka involving a recent international flight booking with Qantas. I hope it serves as a cautionary tale for others who may be considering using their services. I booked a flight departing 7 May 2025 at 2100 hours (QF-292) via Traveloka. To my shock, when I arrived at the airport, Qantas staff informed me that this flight was scheduled to depart two days later, on 9 May 2025. I was denied check-in and boarding access due to having inaccurate flight details provided by Traveloka. Upon further clarification, the Qantas team explained that the flight had long been changed to QF-82, a detail which was somehow never updated or reflected by Traveloka. Even worse, I had received a “reminder email” from Traveloka shortly before travel, reaffirming the incorrect departure date of 7 May. The only reason I managed to board the plane was due to my own persistence in escalating the matter to Qantas management at the airport. Meanwhile, all attempts to reach Traveloka in real-time failed. Qantas staff themselves expressed disbelief that such a serious error could come from a booking agency—and emphasized that only Traveloka had the authority to resolve the issue. This ordeal caused tremendous anxiety, emotional distress, and disruption. I had already started rearranging my accommodation and itinerary in New Zealand, thinking I would miss my trip entirely. To make matters worse, when I wrote to Traveloka requesting an explanation and compensation, their response was deeply unsatisfactory. They refused to take responsibility, stating that flight changes are not routinely communicated by Qantas to them - yet nowhere did they warn customers of this or advise independent verification. Instead of providing clarity, they continue sending reminder emails with outdated or incorrect information, compounding the confusion. They ultimately denied any compensation, on the grounds that I "managed to board the flight" and that the schedule "remained in line with the original booking" - which is simply untrue and misses the point entirely. To top it all off, they made the same mistake again in a follow-up “reminder email” dated 18 May 2025 (ie a day before the scheduled flight), listing incorrect flight numbers for my return trip. • Traveloka stated: AKL–SYD at 0600 on 19 May via QF-140 and SYD–SIN at 1020 via QF-291 ❌ • Actual itinerary: AKL–SYD at 0600 on 19 May via QF-140 and SYD–SIN at 1020 via QF-81 ✅ This demonstrates a pattern of negligence, not a one-off issue. As a paying customer who entrusted them with something as important as international travel arrangements, this experience has been both disappointing and disillusioning. I’m sharing this in hopes of hearing from others who may have had similar experiences. At what point do repeated errors and complete lack of accountability become unacceptable? This is poor service, inadequate support, and a deeply flawed operational system that deserves scrutiny. Would you trust a travel platform that can’t even guarantee the accuracy of your flight details?
Traveloka 1 star review on 19th May 2025
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Posted 2 months ago
I was scammed by Traveloka. I booked a flight for 30/12/2025, but after payment, the date suddenly changed to 28/12/2025. I immediately contacted customer service and emailed them, but had to wait 24 hours for a response. They asked for proof—but I saw the correct date and price on their app and paid right away. How can I prove that now? Their system error is not my fault, yet I’m being forced to bear the consequences. They refuse to change my flight to the correct date or offer a full refund. This is unacceptable and feels like a scam. Everyone booking flights should remember to screenshot everything to avoid falling into the same trap.
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Posted 2 months ago
I would not recommend booking flights or hotels with Traveloka. My experience was disappointing. I initially chose them because of a first-time user voucher, but after booking, my flight was mishandled. Resolving the issue involved a long, frustrating chat with their customer service, which was careless and ineffective, especially since third parties like airlines and hotels were involved. In the end, I had to pay extra to complete my flight. Overall, a poor experience.
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Posted 2 months ago
I’ve been a Traveloka user and recently booked a flight through the platform. Shortly after booking, I discovered the exact same flight at a significantly lower price on another travel site. I reached out to Traveloka support, politely requested a cashback or any form of goodwill compensation, and even provided clear evidence of the price difference. Unfortunately, despite multiple follow-ups, I was told there would be no compensation—not even Traveloka Points or a small voucher. As a long-time customer, I was really disappointed by how this was handled. I’ve always appreciated Traveloka’s convenience, but after this experience, I’m strongly considering other platforms for future bookings. I hope Traveloka will reconsider how they treat genuine customer feedback going forward
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Posted 2 months ago
chăm sóc khách hàng tệ
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Posted 2 months ago
I had to reschedule my flight tickets to the UK. They appear seemingly helpful at the start. However the confirmatory email of rescheduled flights came at about midnight when I was already in bed. When I realised this, it was past 3am the next day, and I cannot pay as the rescheduled flights were already invalid! I had to submit for rescheduling again!!
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Posted 3 months ago
Lebih berhati-hati pada penggunaan aplikasi traveloka yang tampak terpercaya. Saya hari ini melakukan pemesan hotel di traveloka dan telah melakukan pembayaran sebelum batas waktu yang diberikan. Setelah melakukan pembayaran lalu saya mendapatkan notifikasi email bahwa voucher hotel saya tidak bisa dikeluarkan oleh traveloka karena sepertinya ada gangguan. Setelahnya saya langsung membuka aplikasi traveloka dan terdapat pilihan refund atau booking ulang. Saya pilih booking ulang karena harga kamarnya yang tersedia sama dengan pilihan kamar saya yang sebelumnya dan yang sudah saya bayarkan tersebut. Kecerobohan saya yaitu saya tidak memeriksa lebih lanjut jenis tipe kamar yang telah saya booking ulang. Dalam pemikiran saya jenis kamar seharusnya sama karena harga yang ditawarkan traveloka untuk booking ulang dengan yang saya bayarkan sama. Setelah saya check in dan masuk kamar baru saya mengetahui bahwa jenis kamarnya berbeda. Saya sudah melaporkan kepada cs traveloka dan jawaban mereka normatif tanpa solusi yaitu hanya dengan mengucapkan permintaan maaf dan secara langsung menyalahkan saya karena telah melakukan booking ulang dengan pilihan kamar yang berbeda. Pernyataan pihak traveloka bahwa pembayaran saya tidak dapat diverifikasi karena sewaktu saya telah melakukan pembayaran, di saat yang sama juga pihak hotel menarik kuota kamar yang telah saya bayar dan mengganti harga kamar dengan tipe lebih rendah tapi harga lebih mahal. Saya sebagai pengguna traveloka merasa sangat kecewa dan tidak mendapatkan pelayanan yang seharusnya
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Posted 4 months ago
Lebih berhati-hati pada penggunaan aplikasi traveloka yang tampak terpercaya. Saya hari ini melakukan pemesan hotel di traveloka dan telah melakukan pembayaran sebelum batas waktu yang diberikan. Setelah melakukan pembayaran lalu saya mendapatkan notifikasi email bahwa voucher hotel saya tidak bisa dikeluarkan oleh traveloka karena sepertinya ada gangguan. Setelahnya saya langsung membuka aplikasi traveloka dan terdapat pilihan refund atau booking ulang. Saya pilih booking ulang karena harga kamarnya yang tersedia sama dengan pilihan kamar saya yang sebelumnya dan yang sudah saya bayarkan tersebut. Kecerobohan saya yaitu saya tidak memeriksa lebih lanjut jenis tipe kamar yang telah saya booking ulang. Dalam pemikiran saya jenis kamar seharusnya sama karena harga yang ditawarkan traveloka untuk booking ulang dengan yang saya bayarkan sama. Setelah saya check in dan masuk kamar baru saya mengetahui bahwa jenis kamarnya berbeda. Saya sudah melaporkan kepada cs traveloka dan jawaban mereka normatif tanpa solusi yaitu hanya dengan mengucapkan permintaan maaf dan secara langsung menyalahkan saya karena telah melakukan booking ulang dengan pilihan kamar yang berbeda. Pernyataan pihak traveloka bahwa pembayaran saya tidak dapat diverifikasi karena sewaktu saya telah melakukan pembayaran, di saat yang sama juga pihak hotel menarik kuota kamar yang telah saya bayar dan mengganti harga kamar dengan tipe lebih rendah tapi harga lebih mahal. Saya sebagai pengguna traveloka merasa sangat kecewa dan tidak mendapatkan pelayanan yang seharusnya
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Posted 4 months ago
Customer service sucks no compassion or effort to help you with your concern
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Posted 5 months ago
Very bad customer service Im currently chatting and sending email to traveloka customer service. It seems like they have the worst customer service. I asked for a timeframe as to when will I receive the itinerary. They said they can't provide it. It's the first time I've heard that you can't provide such information, I paid and bought a ticket and yet, you don't know when will the itinerary show up in my email or will it ever show up. Also, when you send an email and chat, they will send you a generic response. Their chat support takes atleast 5 minutes to reply. I've on chat with them for 4++ hours now sorting things out. They are not helpful at all. Don't ever book with them. It's a waste of time and money. Book somewhere else or better yet, book directly with the airline. The stress dealing with traveloka is not worth it.
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Posted 5 months ago
DO NOT USE TRAVELOKA!!! This website is the most dishonest and disreputable company I have ever used. They scammed me out of $1005 by tricking me into paying for 1 flight when I had entered details for 2 flights. No intention of resolving the problem (they charged DOUBLE the airlines actual fare), denied refund (in fact sent derisory offer by email at 00:39 which said if I didn’t respond within the hour it would be cancelled anyway). They are scammers pure and simple.
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Posted 6 months ago
Bumps up price on checkout with no reason
Traveloka 1 star review on 14th January 2025
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Posted 6 months ago
Traveloka is rated 3.5 based on 426 reviews