“Very disappointing experience with Traveloka.
Our flight was cancelled due to Krakatoa volcanic activity, and Traveloka was supposed to process the rescheduling with Qantas. With less than 24 hours before departure, our replacement ticket had still not been issued.
We contacted Qantas directly, and they confirmed that they had not received any rescheduling or rebooking request from Traveloka under our names.
This was extremely frustrating because Traveloka kept saying the case was being processed, while the airline itself had received nothing. For an urgent international flight disruption, this level of handling and communication is unacceptable.
Customers should not have to call the airline themselves to find out that the travel agent has not even submitted the required request.
Traveloka needs a much better escalation process for urgent ticketing and reissue cases, especially when departure is less than 24 hours away.”
“I would like to share a very disappointing and frustrating experience I had with Traveloka.
On 31 August, I was booking a flight through Traveloka for a trip in September. After filling in all the necessary details, I proceeded to make the payment. The payment was successful, but I did not receive any immediate notification or confirmation, so I genuinely thought the transaction had not gone through.
As a result, I made a second payment to complete the booking. Only after making the second payment did I realise that the first payment had actually been successful. To make matters worse, the two successful bookings were for different airlines and different travel dates and times, although they were under the same passenger's name — one for 11 September and the other for 12 September.
I was extremely disappointed to discover that I had unknowingly paid for two bookings.
I immediately contacted my bank to see if the second payment could be stopped or reversed, but I was informed that the matter had to be handled by Traveloka. I then contacted Traveloka and explained that the second booking was made accidentally and that I had intended to make only one booking.
I was initially told that I could request a reimbursement by selecting the “Duplicate Booking” option. However, when I contacted Traveloka again the following day, a staff member told me that this was not possible because the two bookings had different booking IDs.
This entire experience has left me extremely frustrated and disappointed. I understand that policies and procedures exist, but there should also be some consideration for genuine mistakes, especially when the same passenger has made two bookings within a short period and clearly did not intend to purchase two separate flights.
I am already retired, and money is not something that comes easily to me. It is incredibly upsetting to lose money because of an accidental duplicate booking and then feel that there is no reasonable assistance or understanding from the company.
Does Traveloka really expect customers to simply accept such situations without any consideration? Money does not grow on trees, and for many people, every amount matters.
After this experience, I am seriously reconsidering using Traveloka for future bookings. I hope Traveloka will review my case again and consider a fair solution rather than simply hiding behind different booking IDs and policies.
I sincerely hope someone from Traveloka takes this complaint seriously and understands the financial and emotional impact this situation has caused me.
F..k company”
“Do not use this app for your travels. Zero accountability for service failures. Spoilt aircon at my booked accommodation, and the owner said they can't do anything to resolve it. Summer season and it was not possible to sleep at night, so I had to check out early to avoid suffocating in a sauna. Sought help from Traveloka to process refund for the accomodation, be it full or partial. Was told their partnership policy with their accommodation partners can't ensure accountability for such issues. They are basically at the mercy of their partners instead of in control. Their partnership legal terms are not able to protect their customers from failed services. Traveloka will simply say they can't enforce any service recovery from their partners. You will just have to accept that you paid for a poor experience.”
“poor CS, suck service
cancel flight got refund with travel credit ? what the heck is travel credit ? you turn my cash into your credit ? redeem credit is so hustle, all kind of error, no human CS for support. This service is a joke please dont use”
“I would like to file a complaint regarding my booking.
My original return flight was scheduled for June 9. Due to multiple flight schedule changes, I followed the options provided through the Traveloka system and changed my return flight to June 10. The system only allowed me to move the flight within one day of the original booking date, so June 10 was the option I selected.
However, it appears that someone using an email address that does not belong to me changed my booking from June 10 to April 10. I believe this may have been done by an agent or staff member, as I have never requested such a change and the email address shown is not mine.
I only discovered this issue when I arrived at the airport to check in for my return flight to Thailand. At that point, I could not make any corrections because the booking had already been changed in the airline’s system.
When I contacted Traveloka, I was told to purchase a new ticket first and that the case would be investigated afterward. However, I have not received any meaningful update or resolution so far.
Please help me understand how this could happen. All of the booking information, confirmations, and documents sent to me by Traveloka consistently showed my return flight as June 10. If my booking had actually been changed to April 10, why did the Traveloka app continue to display June 10 the entire time?
Furthermore, I traveled from Thailand to Japan on June 5 using the outbound flight from the same booking. How is it possible that my return flight was changed to April 10, nearly two months before I even departed for Japan? This simply does not make sense.
This situation was not caused by me. I followed the instructions provided through the Traveloka system, and all evidence in my possession shows a return flight date of June 10. I urgently request a full investigation and a clear explanation of what happened, as well as a fair resolution to the damages and additional expenses I have incurred as a result of this issue.”
“they told me name change is not possible and insisted that i cancel a non-refundable flight and rebook. Didnt make sense so i called the airlines directly. one airline agreed to change the name and did it free of cost , that was scoot! Well managed. Other was indigo- another nightmare like traveloka. they kept saying that name change is possible but traveloka has to do”
“They consistently communicated with clarity and purpose, ensuring I understood each step along the way. Their dedication and reliability made the process feel seamless”
“It is unbelievably disappointing on how Traveloka poorly manages a simple case of ‘Forget Password’ of mine.
Traveloka could not explain why my simple request could not be processed.
After dragging more than two days, its customer support team kept sending same responses saying the case is pending confirmation from its internal team, without any constructive progress.
My email request for a tel number to speak with a supervisor was turned down and it asked me to call general line which is pre-programmed and only managed by AI with no possibility to interact with human.
Absolutely unacceptable or undesirable.. it is better to avoid Traveloka altogether!”
“SCAMMERS! DO NOT BOOK WITH TRAVELOKA- Cannot contact them when need to, email address bounces back in a foreign language and when put into ChatGPT translates to the inbox hasn’t been used since March 2025, the AI bot is completely useless, it does not answer any questions outside of a very select few. Contact number doesn’t connect. Put in a refund request it was rejected without further investigation. Absolute scammed out of almost $500. Do not use this company.”
“I booked a flight with them. My Dad died the same day. They said they were very sorry to hear of my family's tragedy. They refused any credit or refund.”
“I was frustrated by repeated setbacks and lacklustre support from other providers, but Michael and team completely changed that. They took the time to understand exactly what I needed, communicated consistently, and resolved the issue with professionalism. Their outstanding commitment really made a difference.”
“Really bad customer service. I am unable to travel for medical reasons and have Dr. supporting my claim with letters (3)-- Traveloka kept telling me Air Canada wanted things, passports, letters, more letters, all of which I provided. Then they told me it was Air Canada who refused to cooperate. BS. Too much hassle, not good!”
“Do not ever book from this site!!!
I booked a flight to Gold Coast, and after 4 hours,Jenny the agent called me saying there was a price difference of $41, so I had to pay it as they couldn’t proceed with the original price. They said they would give me an hour to decide and then call me back.
I waited, but they never called. So, I called them within that one hour to pay the difference. Shockingly, they had no idea about the flight I had booked. Then, an hour later, the same agent who first spoke to me called again and said I needed to pay the $41, and she would send me a link. I waited for the link, but after another hour she called again, this time saying the flight price had increased further and now I had to pay $78!!!
Seriously?! What kind of customer service is this? If the agent had called me back within the first hour as promised, the price wouldn’t have changed.
This site is a scam!!!”
“fake reviews five stars.........genuine reviews single star
thank god i read the reviews before going ahead to book....
thanks a lot to guys who shared their experiences.. god bless
Really lucky that i just didnt go ahead for booking with traveloka”
