Traveloka Reviews

Name: Traveloka
Rating: 3.63

3.6 Rating 400 Reviews

65 %

of reviewers recommend Traveloka

Company Reviews

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Metrics

3.6

Based on 400 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	Greater than 71%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult

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Traveloka 1 star review on 2nd December 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Airline ticket invalid - wrong name spelling Traveloka's airline ticket was NOT ACCEPTED BECAUSE THIS COMPANY DID NOT INPUT MY LAST NAME!!! Do I left completely stranded Eventually it cost me more than double to buy new ome wsy tickets. There was no valid reponse for days. Eventually TRAVELOKA representative stated I only filled in my first name. On the contrary they had my complete passport and visa information and their correspondence addtessed me with my full name. Traveloka not only caused travel delay and last minute major hassles due to denied flight. It cost more than twice the orice to get new tickets. I wasted 2 full days till i straightened things out with Angkor Airlines who made things also more complicated I have use Traveloka in the early 2000s and they were excellent. Now this is a miserable and extorting company. STAY AWAY FROM THIS VERY BAD TRAVEL AGENCY Date of experience: December 05, 2024 Edit .”

Helpful Report

Posted 1 week ago

“They are SCAMMERS!!!Do not dare to book with this website nor their app. Please do not try to go through, this is so hassle. It's the wrong flight that they published versus what has been published through the airlines website. I chose the 2PM flight from their website, and when I checked my confirmed booking through the airlines website it's a DIFFERENT FLIGHT TIME. They won't refund the full amount I have paid for, even if I just made and contacted their customer service in less than 6hrs from the time of booking. Its a NO BRAINER for a Supervisor named Ryan to say they will need to do "investigation" when clearly they can compare right away the booking that they have versus the confirmed booking through the airlines website using manage my trip. ITS CLEARLY A SCAM!!!!!! If there's a NO STAR, I'll choose no Star as my review rating.”

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Posted 1 week ago

“They always changing the price even when in the process of booking”

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Posted 1 week ago

“Do not book on Traveloka. I was bitten badly. It will save you from many many troubles and headaches. as its a website created with retrictions for their benefit. Cancellation is a nightmare . ONLY 2 REASONS ARE ALLOWED: DEATH +, CRITICAL ILLNESS AND NATURAL DISASTER. IF YOUR TICKET IS NON REFUNDABLE DO NOT BUY CHUBB INSURANCE . I bought insurance stupidly ; TRAVELOKA IS A TRAP one should avoid.”

Helpful Report

Posted 3 weeks ago

“Traveling becomes more enjoyable with Traveloka, really pampered and given a very beautiful impression with Traveloka”

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Posted 1 month ago

“its place so amazing, very happy to go holiday with my familly with the app is very easy Trip.”

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Posted 1 month ago

“Traveloka made me happy by making travel planning so easy and convenient. I could find great deals on flights and hotels, and their app helped me organize everything in one place. Plus, with all the options and user reviews, I felt confident I was choosing the best experiences for my trip. It really took the stress out of traveling and let me focus on enjoying the journey!”

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Posted 1 month ago

“It make me easy to check and book with a big deals! Nothing to worry again about price and safety, anything on it are trustworthy too!”

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Posted 1 month ago

“NEVER BOOK ANYTHING FROM TRAVELOKA IF YOU STILL HAVE CHOICES. THE PRICE GAP IS NOT WORTH ALL THE HEADACHES! They're a scam and will never support you when there's troubles, even when the troubles are caused by them. You will never receive flight refund from them since the refund amount comes to you under Travel Credit Shells, and it's IMPOSSIBLE to claim these credits (they even add additional amount to the price of your new booking, while their app shows a much cheaper price, in order to have you paid more when claiming the credits!!) If you have issues with your hotel booking, Traveloka would not support you at all and let you deal with the hotel yourself. All that Traveloka do is taking the commission and running away, every time!”

Helpful Report

Posted 1 month ago

“Stay away from this company. They have bad services. For example, if u book a flight with them, then later the airline cancels the flight. This company Traveloka will charge u a fee even it has nothing to do with you. Stay clear of this company everyone or else u will regret. Also, steer clear of Sunlight Air. This is another scammer airline. Do not flight with them. This airline is scammer.”

Helpful Report

Posted 1 month ago

“Never use this website to buy anything. They will never refund or assist you if there is any dispute. Bought tickets through them and we paid for special seats selection. But a day before we check in for flight, they do not honored us the seats that we paid. Called them so many times, and was told on the day of departure that we have to seek help from airline and due to change of aircraft, the front seat with extra Legrooms where not given even though we paid. We Booked 4A and 4C and were given center seats and was spilt to different seats.. Called and email since August and finally replied after 3 months that we will not get any refund at all!! Do not ever use this Traveloka, else you will not get any help or burnt money and time. More they are charging higher than other booking website!! Get fooled by them and see the final taxes or charges when check out !! Going to report them to case!”

Helpful Report

Posted 1 month ago

“Traveloka made a mistake on their listing, but it took too long to check (more than 72 hours despite me constantly prompting for updates) Finally, the update was given after the cancellation timeline, and they admitted that there was indeed ambiguity in the listing, yet refused to refund. It is the worst travel booking agency ever. Please avoid at all costs. Lousy customer service. The reviews on traveloka are all screened. So bad reviews will not be shown. yucks”

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Posted 1 month ago

“Traveloka give us a lot of discounts, allowing me to save more money when I traveling. The payment options offered are also very diverse.”

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Posted 1 month ago

“Traveloka's service is very good, the quality is good, the place is spacious, the employees are all friendly and professional.”

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Posted 1 month ago

“I wanted to book a flight from… I wanted to book a flight from Traveloka, at the time the site bugged so I booked another identical flight via another travel agent but with the same AirAsia airline. So I asked Agoda and Traveloka for a refund for duplicate booking. Agoda was great, they talked to Airasia who agreed to refund Traveloka's flight (because it was the latest) but Traveloka only lied and said that Airasia refused to refund. I sent them proof by e-mail from Airasia that they had reimbursed me but that Traveloka had to transfer the money to me, they even showed me the money they transferred to Traveloka so that they could reimburse me but NOTHING. TRAVELOKA THE THIEVES, they say that the Airline refuses to reimburse me but they keep the money. Seriously, I've been fighting for 5 months to get my money back but they keep lying. Even Airasia asked me to report them to the malaysian aviation commision, which I've started to do. They're lying, I've got all the proof, just send me a message and I'll send it to you. NEVER TAKE A FLIGHT WITH THEM, prefer Agoda who are much more professional.”

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Posted 1 month ago

“I really like using Traveloka to book hotels, the discounts make me save more money.”

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Posted 1 month ago

“That's all they do for the past 2 and a half months. They can't even get a manager on the phone nor give a definite answer,I am sure they enjoy holding peoples money ransom. I have spoken to the airlines and they have said they money has been refunded back to the company a while back unfortunately they still blame the airlines. See their response below We do apologize for the inconvenience that this may have caused you. We already submitted your refund request on August 30, 2024. However, due to an exceptional influx of refund requests being handled by the airlines, the processing time may exceed the anticipated duration of 90 days from the submission date. We recognize the considerable impact this may have on you, and we are actively collaborating with Malaysia Airlines to ensure your refund is processed. Our recent inquiry indicates that your refund request has been acknowledged by the airline and is currently under review. We kindly ask for your continued patience as we await the crediting of your refund to Traveloka. Once we receive any update or progress regarding this refund, we will contact you promptly. Response from today's call 5/11/2024 We are reaching out to you regarding the discussion we had over the phone today for your refund follow up under Booking ID:********** Concern/s Raised: --You called us to follow up on a refund, asked for timeframes, and at the end requested to speak with a supervisor or manager. Action Taken: --We sent a follow-up to our relevant team, and I am still looking for a supervisor or manager. Pending Items/Action: --Please expect a callback from one of our managers or supervisors. Kindly keep your lines open. Still they can't provide the necessary. Just give my money back you thieves. Won't be using your company again. Even the refund they are deducting 10 dollars as donation for their incompetence. I wonder how they are still in business”

Helpful Report

Posted 1 month ago

“Traveloka give us a lot of discounts, allowing me to save more money when I traveling. The payment options offered are also very diverse.”

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Posted 1 month ago

“Traveloka makes it easy for me to travel out of town by plane, because it offers the best price.”

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Posted 1 month ago

“I've used Traveloka a couple of times, and overall, I'm pretty satisfied with the experience. The app offers a broad selection of flights and accommodations, which makes planning trips quite convenient. I also like that it often has good deals and discounts. However, I did encounter some issues with my booking, and customer support took a bit longer to respond than I would have liked. Despite the wait, they did resolve my issue, so I appreciate their efforts. I’ll keep using Traveloka but hope for a faster response in the future.”

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Posted 1 month ago

Traveloka is rated 3.6 based on 400 reviews