I rarely leave negative reviews, but my recent experience with this travel agency has left me deeply disappointed and frustrated. I’m writing this review to share an extremely distressing experience I had with Traveloka involving a recent international flight booking with Qantas. I hope it serves as a cautionary tale for others who may be considering using their services. I booked a flight departing 7 May 2025 at 2100 hours (QF-292) via Traveloka. To my shock, when I arrived at the airport, Qantas staff informed me that this flight was scheduled to depart two days later, on 9 May 2025. I was denied check-in and boarding access due to having inaccurate flight details provided by Traveloka. Upon further clarification, the Qantas team explained that the flight had long been changed to QF-82, a detail which was somehow never updated or reflected by Traveloka. Even worse, I had received a “reminder email” from Traveloka shortly before travel, reaffirming the incorrect departure date of 7 May. The only reason I managed to board the plane was due to my own persistence in escalating the matter to Qantas management at the airport. Meanwhile, all attempts to reach Traveloka in real-time failed. Qantas staff themselves expressed disbelief that such a serious error could come from a booking agency—and emphasized that only Traveloka had the authority to resolve the issue. This ordeal caused tremendous anxiety, emotional distress, and disruption. I had already started rearranging my accommodation and itinerary in New Zealand, thinking I would miss my trip entirely. To make matters worse, when I wrote to Traveloka requesting an explanation and compensation, their response was deeply unsatisfactory. They refused to take responsibility, stating that flight changes are not routinely communicated by Qantas to them - yet nowhere did they warn customers of this or advise independent verification. Instead of providing clarity, they continue sending reminder emails with outdated or incorrect information, compounding the confusion. They ultimately denied any compensation, on the grounds that I "managed to board the flight" and that the schedule "remained in line with the original booking" - which is simply untrue and misses the point entirely. To top it all off, they made the same mistake again in a follow-up “reminder email” dated 18 May 2025 (ie a day before the scheduled flight), listing incorrect flight numbers for my return trip. • Traveloka stated: AKL–SYD at 0600 on 19 May via QF-140 and SYD–SIN at 1020 via QF-291 ❌ • Actual itinerary: AKL–SYD at 0600 on 19 May via QF-140 and SYD–SIN at 1020 via QF-81 ✅ This demonstrates a pattern of negligence, not a one-off issue. As a paying customer who entrusted them with something as important as international travel arrangements, this experience has been both disappointing and disillusioning. I’m sharing this in hopes of hearing from others who may have had similar experiences. At what point do repeated errors and complete lack of accountability become unacceptable? This is poor service, inadequate support, and a deeply flawed operational system that deserves scrutiny. Would you trust a travel platform that can’t even guarantee the accuracy of your flight details?