Traveloka Reviews

"Worst platform. Avoid at all costs. App changed the date of travel and ended up paying more. Worst yet, when flight rescheduled, they can't return my money and always blaming the airline."

"I tried booking a hotel in Vietnam, Can Tho. After many attempts, I was informed by them that payment fail so booking didn\u2019t go through. All transactions shows pending and that it didn\u2019t go through. Then afterwards I found out they have charged me for my booking. I was unaware that payment went through. I found out after the day of my reservation date because they asked me for a review. Then I went through my bank account and found out they have charged it on the day they said payment fail. I have been in contact with them for a week now for a refund. They keep telling me different things. I keep telling them it\u2019s their fault for not informing me that payment went through. I did not get an email confirming that payment went through and that I have a booking. I got no e voucher from them. I don\u2019t even see a the receipt of the transaction on the their app. I only found out from my bank account charges. They are not a trust worthy site and customer service is horrible, as they don\u2019t understand your situation and answered as a computer agent. I\u2019m never using them again after this."

"I booked the ticket from traveloka and the airline was CANADA AIRLINE. CANADA AIRLINE suddenly rescheduled my flight after I bought the ticket, I received an email from traveloka and I was given the right to change the date or time of the flight if I don't like the reschedule made by CANADA AIRLINE or to get a refund. to connect with traveloka via chat is the most difficult and you have to wait for about 5-6 hours, to get their answer, and for each of your questions, you will receive an answer after 1-2 hours. (traveloka you need to fix this problem) back to the story when I made a request to withdraw because I couldn't follow the schedule, at first they didn't allow it on the grounds that Canada Airline decided to change the schedule. I tried to request a refund but it was not allowed because the tickets I bought from them (traveloka) cannot be rescheduled and refunded. first it's not my fault for rescheduling. I ended up giving bad feedback on traveloka to end the chat and I had to buy a new ticket. this is what makes me determined not to buy tickets through this platform again."

"I booked the ticket from traveloka and the airline was CANADA AIRLINE. CANADA AIRLINE suddenly rescheduled my flight after I bought the ticket, I received an email from traveloka and I was given the right to change the date or time of the flight if I don't like the reschedule made by CANADA AIRLINE or to get a refund. to connect with traveloka via chat is the most difficult and you have to wait for about 5-6 hours, to get their answer, and for each of your questions, you will receive an answer after 1-2 hours. (traveloka you need to fix this problem) back to the story when I made a request to withdraw because I couldn't follow the schedule, at first they didn't allow it on the grounds that Canada Airline decided to change the schedule. I tried to request a refund but it was not allowed because the tickets I bought from them (traveloka) cannot be rescheduled and refunded. first it's not my fault for rescheduling. I ended up giving bad feedback on traveloka to end the chat and I had to buy a new ticket. this is what makes me determined not to buy tickets through this platform again."

"I booked the ticket from traveloka and the airline was CANADA AIRLINE. CANADA AIRLINE suddenly rescheduled my flight after I bought the ticket, I received an email from traveloka and I was given the right to change the date or time of the flight if I don't like the reschedule made by CANADA AIRLINE or to get a refund. to connect with traveloka via chat is the most difficult and you have to wait for about 5-6 hours, to get their answer, and for each of your questions, you will receive an answer after 1-2 hours. (traveloka you need to fix this problem) back to the story when I made a request to withdraw because I couldn't follow the schedule, at first they didn't allow it on the grounds that Canada Airline decided to change the schedule. I tried to request a refund but it was not allowed because the tickets I bought from them (traveloka) cannot be rescheduled and refunded. first it's not my fault for rescheduling. I ended up giving bad feedback on traveloka to end the chat and I had to buy a new ticket. this is what makes me determined not to buy tickets through this platform again."

"I booked the ticket from traveloka and the airline was airasia. airasia suddenly rescheduled my flight after I bought the ticket, I received an email from traveloka and I was given the right to change the date or time of the flight if I don't like the reschedule made by airasia or to get a refund. to connect with traveloka via chat is the most difficult and you have to wait for about 3-4 hours, to get their answer, and for each of your questions, you will receive an answer after 1-2 hours. (traveloka you need to fix this problem) back to the story when I made a request to withdraw because I couldn't follow the schedule, at first they didn't allow it on the grounds that Airasia decided to change the schedule. I tried to request a refund but it was not allowed because the tickets I bought from them (traveloka) cannot be rescheduled and refunded. first it's not my fault for rescheduling. I ended up giving bad feedback on traveloka to end the chat and I had to buy a new ticket. this is what makes me determined not to buy tickets through this platform again. The next day, I received a chat from one of the traveloka staff asking if I would like to change the flight schedule. WTF! You finally responded after I left bad feedback"

"I booked the ticket from traveloka and the airline was airasia. airasia suddenly rescheduled my flight after I bought the ticket, I received an email from traveloka and I was given the right to change the date or time of the flight if I don't like the reschedule made by airasia or to get a refund. to connect with traveloka via chat is the most difficult and you have to wait for about 3-4 hours, to get their answer, and for each of your questions, you will receive an answer after 1-2 hours. (traveloka you need to fix this problem) back to the story when I made a request to withdraw because I couldn't follow the schedule, at first they didn't allow it on the grounds that Airasia decided to change the schedule. I tried to request a refund but it was not allowed because the tickets I bought from them (traveloka) cannot be rescheduled and refunded. first it's not my fault for rescheduling. I ended up giving bad feedback on traveloka to end the chat and I had to buy a new ticket. this is what makes me determined not to buy tickets through this platform again. The next day, I received a chat from one of the traveloka staff asking if I would like to change the flight schedule. WTF! You finally responded after I left bad feedback"