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Traveloka Reviews

1.5 Rating 114 Reviews

11 %

of reviewers recommend Traveloka

Company Reviews

1.5

Based on 114 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult

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Traveloka 1 star review on 15th February 2024

Traveloka 1 star review on 11th January 2024

Traveloka 1 star review on 15th December 2023

Traveloka 1 star review on 15th December 2023

Traveloka 1 star review on 15th December 2023

Traveloka 1 star review on 5th December 2023

Traveloka 1 star review on 5th December 2023

23

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Traveloka Customer service is a nightmare to deal with. The website and App is not functioning properly. Prices fluctuate super quick and the App have cheating system by keep showing the lower rate compared to other platform and after you reach to the payment stage, the price changes and will be higher than other platform. Honest review, I regret booking through Traveloka and customer service is very lousy and not trustworthy. I request a call back from the duty manager on shift however the call centre agent refuse to arrange and for 3 business days, I was informed the duty manager on shift is not available.”

Posted 7 hours ago

“Refunds section is so worst even tho you proof and reason !!!!!! Please improve or you’lll lose your customer !!”

Posted 21 hours ago

“Inflexibility based on policy but happy to resell your non-refundable cancellation to someone else. So don’t cancel, and let the hotel know you’re not arriving so that can resell and make the money, instead of Expedia.com (who is the wholesaler)”

Posted 1 month ago

“Buyer Beware. !! Terrible, Make sure you check your carryon luggage is included in ticket! Booked and tried to add carry on luggage a whole day before flight. Told need 72 hours to make any change to ticket by Traveloka. Have to purchase luggage carry on now at the airport. Nowhere on the ticket states a time frame. Their website also useless, no ticket shows up although purchased. Then had to I call them. Staff polite but useless on phone. Not their fault. Would not use again.”

Posted 1 month ago

“Worst travel Agency ever spoke to one of the agents and she don’t know what to do very unwillingly and unlikely to help. She can’t do her job and a bunch of scammers. My ticket was fully refundable and the agent told me she can’t process it cause it got rejected when I just book my flight 30 minutes ago and it was fully refundable she said I have to wait 30-90 days. Very unacceptable customer service don’t know what to do. Please don’t book your flight with them the inconvenience and frustration is not worth it.”

Posted 2 months ago

“I had approval from my bank and sufficient funds in my account they deny me to sell the ticket final price was much higher than they offered on web Crooks stay away please”

Posted 2 months ago

“Worst platform. Avoid at all costs. App changed the date of travel and ended up paying more. Worst yet, when flight rescheduled, they can't return my money and always blaming the airline.”

Traveloka 1 star review on 15th February 2024

Posted 2 months ago

“Cũng mua vé bao lần trên traveloka nhưng lần này rất bực mình với cách làm ăn lừa đảo của đại lý. Mua vé tết 2014 mùng 7, trên web show 8h05’ mà xuất vé 20h05, gọi hãng máy bay khiếu nại thì ko có giờ máy đó, phải tốn tiền đổi chuyến, không có 1 bằng chứng nào chứng minh mình đặt 8h05 vì nó đâu gửi email xác nhận để yc thanh toán. Đây không gọi lừa đảo thì gọi là gì!? Nhưng cũng cảm ơn vì bài học này mà vĩnh viễn không bao giờ mua vé hay sử dụng dịch vụ trên mấy trang web của các đại lý nữa”

Posted 2 months ago

“Because of pricing… beware of traveloka website as this a a scam. The total bill in the website is different from what they have charged you. The total amount we saw was 500 plus where the charging is 4K plus. I feel like this is a scam whereby they have hidden fee and didn’t show the correct fee. Beware of website.”

Posted 3 months ago

“I tried booking a hotel in Vietnam, Can Tho. After many attempts, I was informed by them that payment fail so booking didn’t go through. All transactions shows pending and that it didn’t go through. Then afterwards I found out they have charged me for my booking. I was unaware that payment went through. I found out after the day of my reservation date because they asked me for a review. Then I went through my bank account and found out they have charged it on the day they said payment fail. I have been in contact with them for a week now for a refund. They keep telling me different things. I keep telling them it’s their fault for not informing me that payment went through. I did not get an email confirming that payment went through and that I have a booking. I got no e voucher from them. I don’t even see a the receipt of the transaction on the their app. I only found out from my bank account charges. They are not a trust worthy site and customer service is horrible, as they don’t understand your situation and answered as a computer agent. I’m never using them again after this.”

Traveloka 1 star review on 11th January 2024

Posted 3 months ago

“Worse agencies. Worse agencies system. Worse staff communication. Everything is horrible with this agency.”

Posted 4 months ago

“I booked the ticket from traveloka and the airline was CANADA AIRLINE. CANADA AIRLINE suddenly rescheduled my flight after I bought the ticket, I received an email from traveloka and I was given the right to change the date or time of the flight if I don't like the reschedule made by CANADA AIRLINE or to get a refund. to connect with traveloka via chat is the most difficult and you have to wait for about 5-6 hours, to get their answer, and for each of your questions, you will receive an answer after 1-2 hours. (traveloka you need to fix this problem) back to the story when I made a request to withdraw because I couldn't follow the schedule, at first they didn't allow it on the grounds that Canada Airline decided to change the schedule. I tried to request a refund but it was not allowed because the tickets I bought from them (traveloka) cannot be rescheduled and refunded. first it's not my fault for rescheduling. I ended up giving bad feedback on traveloka to end the chat and I had to buy a new ticket. this is what makes me determined not to buy tickets through this platform again.”

Traveloka 1 star review on 15th December 2023

Traveloka 1 star review on 15th December 2023

Traveloka 1 star review on 15th December 2023

Posted 4 months ago

“Theyre customer service was worst ever, never ever booked on this. They would answer youre queries or anything for a longer time. Not worth it. Waste of money.”

Posted 4 months ago

“I booked the ticket from traveloka and the airline was airasia. airasia suddenly rescheduled my flight after I bought the ticket, I received an email from traveloka and I was given the right to change the date or time of the flight if I don't like the reschedule made by airasia or to get a refund. to connect with traveloka via chat is the most difficult and you have to wait for about 3-4 hours, to get their answer, and for each of your questions, you will receive an answer after 1-2 hours. (traveloka you need to fix this problem) back to the story when I made a request to withdraw because I couldn't follow the schedule, at first they didn't allow it on the grounds that Airasia decided to change the schedule. I tried to request a refund but it was not allowed because the tickets I bought from them (traveloka) cannot be rescheduled and refunded. first it's not my fault for rescheduling. I ended up giving bad feedback on traveloka to end the chat and I had to buy a new ticket. this is what makes me determined not to buy tickets through this platform again. The next day, I received a chat from one of the traveloka staff asking if I would like to change the flight schedule. WTF! You finally responded after I left bad feedback”

Traveloka 1 star review on 5th December 2023

Traveloka 1 star review on 5th December 2023

Posted 4 months ago

“I bought 4 tix for what I thought was admission to Singapore Sentosa Adventure cove. Turned out these were skip the queue tickets for some of the popular rides. When I reached Sentosa, I was told I had to buy the admission tickets and could ask Traveloka for refund. Wrote to Traveloka to ask for refund on the basis their info for the package on the website was unclear and misleading. I didn't get a refund at all. Boycott Traveloka at all costs.”

Posted 4 months ago

“They are frauds. Please save yoir money and save yourself from the mental torture and do not buy from them”

Posted 5 months ago

“Airline cancelled my flight, so I opted for refund. Turned out traveloka only allows credit refund; your money is gone for good if you’re travelling anytime soon. My other flight is also affected by this airline cancellation, but traveloka denied my refund request as airline cancellation by saying this flight is still open. Even when I can no longer use that flight. I wrote to customer support twice two weeks ago, and so far there is no response of any kinds. The airline is obviously at fault, but traveloka’s attitude and speed of action are far worse. For unknown reason, the website doesn’t allow me to submit my review with the screenshot of my two bookings.”

Posted 5 months ago

“They are frauds. I paid extra for extra luggage and seat upgradation. When I boarded flight they said they have not receivefd any info or payment regarding this.”

Posted 5 months ago

“I used their app to book my flights, but their system issued me an incorrect ticket. Despite contacting them the minute I received the incorrect e-ticket, they have been incredibly uncooperative in rescheduling my flight. It takes ages to get through to an agent on their customer service line and when you do finally speak to someone, they tell you that they can't do anything, but will pass your message along. Their chat support is even worse, with whoever handling that being completely incompetent. They reschedule the flight to whenever they choose, i.e., completely wrong dates, and still try to charge a rescheduling fee, irrespective of the fact that the whole situation arose due to their system error. I will never use them again and am now out of pocket having to book an extra night's accommodation because I won't arrive in time to catch the ferry to my end destination. I absolutely do NOT recommend using them: the couple of bucks you're looking to save are not worth the hassle of having to deal with their faulty systems and useless staff.”

Posted 5 months ago

“This Traveloka site is fake and no genuine rating provided in the site.On backend they ask people to opt for 5star rating and giving money for getting high promotion on their sites.Even they are doing frauds and lost poor people money .Dont trust”

Posted 7 months ago

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Traveloka is rated 1.5 based on 114 reviews